Technical Operations Specialist with a strong background in Email Marketing and Data Management. Experienced in managing PVA (Phone Verified Accounts) and utilizing AI tools to automate account recovery and ensure workflow continuity. Highly proficient in Google Sheets for organizing complex datasets, with a dedicated focus on data consistency and technical troubleshooting. Passionate about optimizing digital processes and maintaining high-quality database standards."
Proficient in Microsoft Office Suite with high efficiency, including preparing reports and official correspondence via Word, creating and analyzing spreadsheets and financial data using Excel, and designing professional presentations with PowerPoint. I possess fast typing skills, as well as expertise in file management and email administration."
Technical Support & Email Operations Specialist
• Account Health Monitoring: Tested and monitored email account status (Active, Restricted, or Disabled) to ensure campaign continuity.
• AI Workflow Automation: Managed PVA (Phone Verified Accounts) using AI tools, triggering automated verification processes for restricted accounts.
• Data Tracking & Organization: Maintained a real-time database in Google Sheets to track account status, ensuring high data consistency and organization.
• Technical Troubleshooting: Identified accounts requiring phone verification and coordinated with AI-powered systems for automatic resolution.
• Quality Control: Ensured the reliability of email assets by performing regular health checks and cleaning the database of invalid accounts.
"Focused on language studies and creative expression, which built the foundation for my career in Digital Illustration and International Marketing.
You can find my portfolio link below👇
https://www.behance.net/salmaazrwsd
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